Cancellation policy
Effective Date: 29th October 2025
At Nell's Natural Raw Food, we value our customers and aim to provide flexibility and transparency in every purchase. This Cancellation Policy outlines the terms and conditions under which purchase options (including pre-orders, subscriptions, memberships, or other purchase agreements) may be canceled.
1. General Cancellation Terms
1.1. Customers may cancel a purchase option within 24 hours of placing an order for a full refund, provided that the option has not yet been activated, redeemed, or used.
1.2. Once a purchase option has been exercised (e.g., product delivered, service commenced, or subscription activated), it is considered final and non-refundable unless otherwise stated below.
2. Cancellation by the Customer
2.1. To request a cancellation, customers must contact Nellsnaturalrawfood@gmail.com with their order number and reason for cancellation.
2.2. Cancellations received after the allowed window may not be eligible for a refund, but store credit or partial refunds may be offered at the company’s discretion.
2.3. For subscription-based options:
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Monthly plans: Must be canceled at least 2 days before the next billing cycle.
3. Cancellation by Nell's Natural Raw Food
3.1. We reserve the right to cancel any purchase option due to:
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Fraudulent or unauthorized activity
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Product/service unavailability
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Pricing or listing errors
In such cases, customers will receive a full refund or an alternative offer.
4. Refund Processing
4.1. Approved refunds will be processed within 7 days to the original payment method.
4.2. Depending on your financial institution, it may take additional time for funds to appear in your account.
5. Non-Refundable Purchases
The following are non-refundable unless required by law:
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Perishable Products
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Custom or personalized items
6. Contact Us
For questions or cancellation requests, please contact:
📧 Email: Nellsnaturalrawfood@gmail.com
📞 Phone: 01924 379620
🏢 Mailing Address: 105 Westgate, Wakefield, WF1 1EL