Shipping policy
📦 Shipping Policy
Last updated: 8th October 2025
Thank you for shopping with Nell's Natural Raw Food! Below is our shipping policy to help you understand how we handle orders, shipping times, and delivery options.
📍 Shipping Locations
We currently ship to:
UK Nationwide inc Northern Ireland, Scotland and Wales.
🚚 Processing Time
To ensure timely processing, all DHL orders must be placed by Tuesday 10pm. Orders placed by this cutoff will be shipped on the following Thursday. Orders received after the Monday cutoff will be processed for shipment the Thursday of the next week.
For Local Deliveries, please ensure your order is placed by 6:00 PM the day before your scheduled delivery day.
Please refer to our Delivery Area List to confirm your eligible delivery day and location before placing your order. If you are unsure please feel free to contact us.
Delays may occur during high-demand periods or due to unforeseen circumstances.
💵 Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free Local shipping: We offer free local standard shipping on orders over £30 or £50- dependent upon location.
🛑 Order Issues or Lost Packages
If your order is delayed, missing, or arrives damaged, please contact us within 2 days of the expected delivery date at Nellsnaturalrawfood@gmail.com. We’ll work with you to resolve the issue.
📬 How to Check Your Order Status
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment via the carrier’s website.
📞 Contact Us
If you have any questions about your order or this shipping policy, feel free to reach out:
Email: Nellsnaturalrawfood@gmail.com